Technical Support System Experiencing High Latency

Incident Report for Thunkable Status Page

Resolved

This incident has been resolved.
Posted May 29, 2024 - 10:17 PDT

Update

We are continuing to investigate this issue.
Posted May 29, 2024 - 08:20 PDT

Investigating

Our 3rd party technical support solution provider, Intercom, is experiencing high latency that is actively being investigated, which may prevent Thunkable users on Pro, Business, and Teams plans from contacting our Support team. We're monitoring Intercom's status page and will update you as soon as the issue is resolved. In the meantime, users on Pro, Business, and Teams plans can post in the Thunkable Community if you're experiencing any time-sensitive issues, which our Support team will be actively monitoring and responding to: community.thunkable.com
Posted May 29, 2024 - 08:13 PDT